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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kathleen Clark

April 14, 2026

5  out of  5
rating by Kathleen Clark
"All the ladies in the office are awesome. Customer Service is the best. But I want to give big shout to Lindsay for going above and beyond when I was having difficulty with the service I was receiving from my adjuster and bodyshop. Always following with me and keeping me up to date. You all rock."
We responded:
"Kathleen that is awesome,and we are thrilled that you had a great experience Lindsay will be pleased to hear your special shoutout as will the other ladies. Always know that we are here to help. If you ever have any other situations always feel free to reach out. You rock too "
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Marissa Parry

April 10, 2026

5  out of  5
rating by Marissa Parry
"Robyn at Charlie’s office has been handling my insurance for almost 20 years. I wouldn’t trust anyone else! She is absolutely amazing."
We responded:
"Marissa I couldn’t agree with you more, as Robyn has been a trusted Manager in our office over 15 years. She sets the bar high for others to follow with our team. Thank you for sharing this as she is also humble and sincerely caring. "
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David Lerma

April 8, 2026

5  out of  5
rating by David Lerma
"Always very helpful. Have not been disappointed with customer service"
We responded:
"Thank you so much for your kind words! We're glad to hear that you've had consistently positive experiences with our team. Providing helpful, reliable service is what we strive for every day, and we truly appreciate your support!"
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R 2

April 6, 2026

5  out of  5
rating by R 2
"Veronica, I am sending this email with great appreciation and thanks for your help in clearing up this renters insurance fiasco. A recent correspondence from Foxen confirmed the policy was accepted and met Foxen criteria. You and your team are the best!"
We responded:
"We’re honored by your positive feedback! Lindsay is a great asset to our team. We do believe that service after the sale is important to all especially in times of need. We also want you to know that we offer protection for disability as well as life insurance to help in times of need as well. Thank you again for taking the time to compliment Lindsay. "
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Ej Pz

April 3, 2026

5  out of  5
rating by Ej Pz
"Awesome agency. Lindsey has always been super helpful and on point with getting whatever is needed done fast and efficiently as well as correctly and reaching out regarding anything needed to benefit their customers. I still go through this State Farm office and will continue to do so it the future. Hats off to this office for how well they work!!!"
We responded:
"It is special to receive service delivered above and beyond. Lindsay is a wonderful person as well. Our team strives to be different from the norm, so we will continue to go the extra mile for our policyholders. Thankyou again for taking the time to send the kind words. "
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choctawkid 357

April 1, 2026

5  out of  5
rating by choctawkid 357
"Charlie and his staff or just great professional people had the roof off my house during the microburst out on the 28th and him and his staff have been nothing but just totally helpful if you want a great insurance agent I suggest Charlie here he is outstanding, and his staff are so professional, and they actually care about the people"
We responded:
"I really appreciate reading this, so thank you also for being a loyal client to our team. None of this is possible without my wonderful staff that actually cares about our clients. I realize that it was a disaster that you incurred. Know that your policy will deliver exactly what we intended it for. We will stay in touch until you are all patched up with the home. God Bless you and your family. "
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Mike Wentz

March 30, 2026

5  out of  5
rating by Mike Wentz
"Veronica Castro-Dunlap is absolutely amazing to work with. I transferred my house, vehicles, and company vehicles all with State Farm their rates are fantastic."
We responded:
"It is nice to get this feedback Mike as you are aware in business as today many people instead like to share the bad experiences versus the good ones. I personally thank you for sharing, and I will be sure shar it with our team and let Veronica know that she is appreciated and professional."
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Rita Kistler

February 9, 2026

5  out of  5
rating by Rita Kistler
"Great company!! Staff is extremely helpful and timely!! Shout out to Lindsay for all her amazing help during a very difficult time after an accident."
We responded:
"Rita thank you for allowing me to give Lindsay Kudos. Our goal is to make sure that you know what to expect and the process that is in the loom. It sounds like she followed that route. If we can ever be of assistance in the future always feel free to reach out. Please spread the word for us to your friends and family as we really would appreciate that. Cheers......"
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Marius OjEGAR

December 31, 2025

5  out of  5
rating by Marius OjEGAR
"Kaitlyn is an exceptional agent. She is always available to help whenever I have questions, and she handles adding or removing vehicles quickly and efficiently without hesitation. She takes the time to answer every question thoroughly and is extremely knowledgeable about my vehicle coverage. I couldn’t be happier with her service and highly recommend her."
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Eric Trainor

December 18, 2025

5  out of  5
rating by Eric Trainor
"I was able to get an auto and renters insurance quote very quickly and easily over the phone thanks to Lindsey Cook. She did an AWESOME job in handling my call. Thank you Lindsey!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Kaitlyn Killy

October 29, 2025

5  out of  5
rating by Kaitlyn Killy
"This office provides exceptional customer service. They value each and every customer and truly make you feel like you’re family. Taking the time to educate you on all needs from home insurance, car insurance, life insurance and even business insurance rather than just trying to make a sale. Charlie, Carol, Robyn, Laura, Lindsey, and Veronica have all been incredibly helpful to me!"
We responded:
"Thank you for your kind words about our entire team. We do believe that every one of our policyholders should know exactly what they are paying for and what their limitations and exclusions are that apply to their personal Auto, Home, life or disability policies. Thank you for your business, as it is appreciated. "
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Stefano Spassof

October 8, 2025

5  out of  5
rating by Stefano Spassof
"I have had an amazing experience with Charlie Riesgo’s office so far, especially with Lindsay Cook’s service. She is exceptional at making herself available and always has the solution I am looking for. She is very kind and I highly praise her work!"
We responded:
"We always appreciate someone having a good experience in an industry where bad things can occur. We always strive to be calm when dealing with policyholders when the worst happens. Always know that whatever the situation is, always feel comfortable to reach out to us. Thank you again for the kind words, as she will appreciate them. "
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Mike M

October 7, 2025

5  out of  5
rating by Mike M
"I talked with Lindsay today and she was so helpful. She was able to answer my questions and then worked the issue at I had. It was all wrapped up in less than an hour. She is super helpful, very professional and knowledgeable, and a pleasure to work with."
We responded:
"Mike, Thank you for the kind words about how Lindsay took care of the situation for you. It is always nice to hear about one of the team members taking care of our policyholders in a manner that reflects out office. Please keep us in mind for any other Insurance needs that you may need or consider. Again, it really means a lot to get feedback from clients that reflect our culture here in the office. "
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R G

October 6, 2025

5  out of  5
rating by R G
"I recently contacted Charlie Riesgo State Farm office about moving home & auto umbrella policy to their office. I also wanted to add living trust to home policy. I even asked to have a paid off auto loan title lien moved to wife & I auto policy . Lindsay was helping me get all this done. I thought for sure I needed to go into office for all this to be done. Lindsay said to me, I got this, I can get this done for you without coming into office. I texted her photos of all she needed. I knew this was a lot to ask, but in a short time all paperwork was done and I received amended policies in mail. Kudos to Lindsay for all her efforts and professionalism in taking this on for me. Thank you Charlie Riesgo and your State Farm team."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. It is nice to share with the team, so they know that they are appreciated while trying their best to help our policyholders."
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Barbara Eckstein

September 27, 2025

5  out of  5
rating by Barbara Eckstein
"I have been with Charlie Riesgo since 2007 but the person that I really associate with State Farm is Robyn Riggleman. She has been at my side since 2007, helping me through car pack rat damage, home insurance, lightning damage, umbrella insurance, and rental insurance. She follows up with me if she notices a payment hasn't come through and just in general has my back. Charlie is so lucky to have her in his office and I am so lucky she has helped me over the past almost 20 years!"
We responded:
"Barbara, we really appreciate you taking the time to commend Robyn on the service she delivers. We expect the same from the entire team and nothing less. It is always special to identify who was delivering the service we expect. We believe that personal service should not be a rare thing. Whatever we do for a family member should be the same for others. That has always been our goal."
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Kristopher Keller

August 16, 2025

5  out of  5
rating by Kristopher Keller
"This team insures our neighborhood. They've always been quick to respond to any questions and account changes; additionally their premiums are reasonable. Highly recommend this team for HOA/Condo insurance."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! It has always been our goal to deliver our best efforts in all we do. Our team members take great pride so when someone shares nice words it really means a lot."
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Linda Howell

August 5, 2025

5  out of  5
rating by Linda Howell
"It was a pleasure to have met Charlie Riesgo and his team. They are a great team in trying to help you meet your needs. Thank you team Charlie ☦️💜"
We responded:
"Linda, Thank you for the kind words. It is always nice to receive kudos for my team. Each one is capable to handle Auto, Home, Business, Life or Health assistance. Please be aware of this in the event you were ever in need of any of the mentioned products. We do take great concern over the service that is provided, as every client is someone's friend, brother, sister or relative, so they should be treated as such. "
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James Keating

July 29, 2025

5  out of  5
rating by James Keating
"Once again Carol and the team at State Farm helps me with my insurance needs for my family. Charlies Team is always professional and responsive to our insurance needs... Well done!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Lee SMITH

July 28, 2025

5  out of  5
rating by Lee SMITH
"Lindsay Cook was a great help with an App. problem I had..I have been with State Farm Ins. Co. for 20+ years. The customer service is excellent particularly at the Charlie Riesgo Agency. Couldn't ask for a better professional staff. If you live close to his office drop I and see for yourself... Lee Smith"
We responded:
"Lee we appreciate the kind word and thank you for trusting us with all of your car Insurance and home Insurance. Keep in mind that we also offer Life and disability Insurance as well if there is ever a need. Thank you again for the kind words of team member Lindsay."
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Garry Moore

July 18, 2025

5  out of  5
rating by Garry Moore
"I met Lindsay Cook at the office when I was at the lowest point I’ve ever been in, in my life. I needed to talk about my insurance needs but Lindsay saw there was something else I needed more, a friend. In that moment she put the insurance second, and me first. Nobody does that for me, Lindsay did! I’ve known Charlie for a lot of years, I was coming back. Yeah, Lindsay put together a great policy for me, then had to handle a small accident claim for me 2 weeks later. It went perfect. Now thanks to Lindsay I have an agency for life, and a best friend for life. Thank you Lindsay"
We responded:
"Garry, We always appreciate hearing that a member of our team understands that sometimes we may simply need to be a friend in need. We are also happy to know that we have provided great care for your personal needs when it came to your home and personal liability umbrella. If there is ever a need for Life or disability Insurance call us first as we are always here to help."
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Josh Horan

July 8, 2025

5  out of  5
rating by Josh Horan
"Charlie and his office staff is always a delight to talk to and will do whatever it takes to get you the answers they need. If you ever need help with any of your insurance needs come here."
We responded:
"Thankyou Josh for trusting our office for your State Farm auto and Home Insurance. Please keep in mind that we are also life and disability Insurance as well if you are ever in need."
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Tanya Duttle

July 3, 2025

5  out of  5
rating by Tanya Duttle
"Robyn is always so quick to respond with thorough and thoughtful information. I've never had this type of personal service from any other insurance and I always feel like I've known her for years! If you are looking for a great agency that doesn't make you call the 800 number, I would definitely recommend Charlie Riesgo's office."
We responded:
"Tanya I couldn't agree with you more. Robyn is incredible and truly cares about our clients. We always try to make it personal in all we do. Our deal is that everyone is someone's mom, dad, brother, sister, aunt, uncle, or friend. Therefore, we should treat each one just as we would all of the above. Thank you again for the feedback, as I always every team member to know that it is not only myself that thinks they're wonderful."
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kyle mcdaniel

June 30, 2025

5  out of  5
rating by kyle mcdaniel
"Robyn Riggleman is the absolute best! I have known her for 20 years now and she has always been the kindest person to deal with, while also getting everything done as quickly as possible. I called and we had everything figured out instantly. Thank you for all you have done over the years for me!"
We responded:
"Kyle, that is kind of you to acknowledge her professionalism as well as her being so expedient. Robyn is the office manager that handles many matters in our agency, and we love her."
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George Owen

March 31, 2025

5  out of  5
rating by George Owen
"While in San Diego my Chrysler Town and Country van rear hatch window was broken. I really appreciated the great help and service provided by Lindsay and Veronica ! They made the experience dealing with the repair service manageable in times of stress like this. They were truly outstanding in the service they provided! Charlie Riesgo has and great team!"
We responded:
"George, it is always great to hear that our team took care of you while having to deal with your situation while out of town. The both of them are here to help you in time of need, just as the rest are as well. We always appreciate the kind words."
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Rick Nunez

March 21, 2025

5  out of  5
rating by Rick Nunez
"I had to call the State Farm office and request a very specific and private conversation about some services and Veronica was extremely professional and courteous with her help. What a pleasure to work with somebody that had such a personal and courteous touch. Thank you Veronica!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We also appreciate the kind words for our team member Veroncia."